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Service Specifications & Terms

The Hammer & Pen operational framework is engineered to provide tradesmen with the legitimacy and back-office speed required for rapid scaling. The following tier specifications and service terms govern all active subscriptions.

1. Service Tier Deliverables

  1. Tier 1 – The Foundation: Includes up to 10 professionally branded documents (Invoices/Quotes) per calendar month. Standard 48-hour drafting period from receipt of data via the designated WhatsApp portal.

  2. Tier 2 – The Professional: Includes up to 25 professionally branded documents per month. Priority 24-hour drafting. Includes monthly financial visibility tracking and up to 4 “Job Complete” social media presence posts.

  3. Tier 3 – The Elite Lion: Includes up to 50 professionally branded documents per month. Top-tier priority handling across all multi-site or multi-crew administrative operations and dedicated Virtual Operations support.

2. Operational Terms of Engagement

  1. Intake Workflow: All project data must be provided as a WhatsApp “braindump” or clear text notes. We format and brand your data; accuracy and confirmation of project specifics remain the client's sole responsibility.

  2. Monthly Capacity: Plan quotas reset on the 1st of each month. Unused document allocations do not roll over to subsequent months.

  3. Billing & Cancellation: Services are billed monthly in advance. A strict 14-day written notice period prior to the next renewal date is required for any subscription cancellation or tier downgrade.

  4. Scope of Expertise: We do not provide advice on tax, legal matters, or business strategy, nor do we perform full accountancy or legal duties.

Please ensure you have reviewed these specifications with your onboarding manager before your first paid month begins. Operational efficiency is the bedrock of your business success.

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