top of page
Hammer-and-Pen-logo

SERVICE SPECIFICATIONS & TERMS: HAMMER & PEN 

Everything you need to know about our partnership.

1. OUR BESPOKE SERVICE MODEL

We build a customized administrative engine specifically around your workload.

The Tailored Scope
We do not believe in one-size-fits-all packages. Your capacity, exact document limits, turnaround times, and unique workflow are built completely from scratch based on your initial 1-hour consultation and completed Business Information Document.

The Onboarding Funnel

  1. Enquiry & Meet: We jump on a 1-hour meeting to map out the exact administrative support you need.
  2. The Blueprint: You complete our Business Information Document to lock in your business info, branding, assets, and exact ongoing support requirements.
  3. The Contract & Quote: We issue your custom quote within 24 hours. Your pricing will sit clearly on your agreement, honoring our baseline fee starting from £300 plus VAT.

Three-Month Price & Volume Review
Because our work is tailored to you, your initial rate is based on the projected usage in your Business Information Document. After exactly three (3) months of active service, we reserve the right to review the actual volume of admin work completed and adjust the fee to mirror real-world usage. Any adjusted rate will match reality but shall never fall below our minimum threshold of £300 plus VAT.

2. TERMS OF SERVICE (THE “RULES OF THE PRIDE”)

The “Firewall” (Our Liability)

  • Admin Only: Hammer & Pen is a digital administrative service. We have no involvement in, or responsibility for, your physical site work, craftsmanship, compliance, or trade safety.
  • Insurance & Regulations: You maintain full, exclusive responsibility for your own trade-specific insurance, on-site safety protocols, and building regulations.
  • Financials: While we format your files and double-check the basic arithmetic, you hold the ultimate “Financial Responsibility.” We are not liable for any financial shortfalls or lost profits caused by underestimated quotes, incorrect material costs, or pricing errors provided by you.

The “Bare Minimum” (Your Responsibility)
To keep our priority turnaround times lightning-fast, every administrative “Braindump” sent to us (via clear Photos or Voice Notes) must include these four vital pieces of information:

  1. Customer Identity: Client Name & Site Address.
  2. Job Breakdown: Clear description of the actual work to be completed.
  3. The Numbers: Labour rates and precise material costs.
  4. Special Terms: Deposit amounts required or quote expiry dates.

⚠️ Note on Turnaround
Your priority turnaround window begins strictly after all four (4) pieces of information have been clearly received and clarified by our team. If a detail is missing or a photo is unreadable, we will nudge you immediately for a replacement!

Payments & Data

  • Subscriptions & Retainers: Bespoke administrative fees are payable strictly monthly in advance on the 1st of each calendar month.
  • Missed Payments: If a payment is more than 7 days late, your administrative services (including document drafting, customer dispatch, and diary booking) will be paused immediately until the account is fully settled.
  • Data Security: We are UK ICO-registered and fully GDPR-compliant. Your client database and business details are encrypted, kept strictly confidential, and treated with complete discretion.
  • Cancellations: You can cancel your bespoke service agreement at any time by providing 30 days' written notice.

3. FINAL APPROVAL & SAFETY CHECK

The 3-Doc Safety Check
To master your brand voice and style, the first three (3) documents we produce for you will be sent directly to your WhatsApp or Email for final approval. Once cleared, we are authorised to send files directly to your customers, always keeping you in the loop via CC.

You Are The Boss
You remain solely and legally responsible for the final review of all labour rates, material totals, and technical specifications. Hammer & Pen provides professional administrative formatting; we do not provide legal, tax, or accounting advice. By utilising our services, you acknowledge, verify, and agree to these standards.

*Please ensure you have reviewed these specifications with your onboarding manager before your partnership begins. Operational efficiency is the bedrock of your business success.

bottom of page